This article explains on how to improve the process of knowledge transfer by integrating it into the application itself.
Knowledge Transfer Challenges
From the very beginning of software production, knowledge transfer to end-users has always been a challenge. The more complex the software, the more difficult it is to transfer knowledge to end-users.
For decades, the usual way of transferring knowledge has been to provide user manuals and adequate classroom-like training to end-users. This was tedious, labor-intensive, and time-consuming for both the end-users and the software manufacturer.
Knowledge Transfer Solution
IPS® decided to change this process from the root. Instead of treating it as a one-time event, we recognized that knowledge transfer is a continuous, two-way process.
The conclusion was to provide specific knowledge transfer for each software segment and each user individually. Knowledge transfer is integrated into the software itself and made available when and where it’s needed, allowing the end-users to learn on-demand at their own pace while also allowing them to send feedback.
IPS® Learning as a Knowledge Management Platform
IPS® Learning platform has been developed to be highly configurable and adapt to special use cases.
IPS® Learning provided full integration with all IPS® modules, allowing various access points to knowledge throughout the application. Now, every module of IPS® software has a direct link to relevant tutorials, training, videos, or a quick quiz. Also, relevant courses are available right on the spot. This approach allows users to access knowledge more casually, almost game-like, with the possibility to set their own pace, dedicating their attention and time to learning what they need the most.
Another very important goal for IPS® is the certification of employees who are using the software. IPS® Learning, as a Knowledge Management Platform, made this process straightforward. This platform enables the creation of courses and assignments for end-users, inviting them to access the student’s page by email. At this central point, they can educate themselves and take certain courses. After successfully passing the course, users are given a certificate that gives them the competence to work on certain parts of IPS® software. Learning progress can be monitored in real time, providing insight into how well users adopt new knowledge.
Besides that, the IPS® Learning platform provides detailed analytics, allowing the identification of weak spots in user knowledge and the implementation of corrective measures.
Conclusion
All sides have benefited by setting up a new way of distributing knowledge. Now, it’s easier to transfer knowledge to a large group of users with the possibility to track progress on an individual level. The feedback from the IPS® Learning platform makes it easy to find weak spots where users have the most difficulties so adequate actions can be taken.
Considering everything previously said, we can say that a new era of software learning has arrived, and with IPS® Learning, companies are well-equipped to meet the challenges.