Customer Delivery & IT Coordination Specialist

We are a rapidly growing international software company, with a global presence in the electrical energy industry. We provide advanced, specialized, valuable solutions and support to customer organizations worldwide to transform data into real-world intelligence for critically important business and technical decisions. We specialize in Enterprise Asset Management (EAM), Asset Performance Management (APM), Protection & IED, Network Model Management (NMM), Outage System Management (OMS) software, and analytics. COMPANY offers outstanding and innovative solutions for the Global Energy Industry.

About the Role

We are looking for a customer-oriented IT Specialist who will act as a key interface between our internal IT and implementation teams and the customer’s IT organization.

This role is critical to ensuring smooth project delivery, secure system integration, and efficient day-to-day operations within client environments. You will coordinate access, manage IT-related dependencies, and ensure alignment between all technical stakeholders.

Your Responsibilities

• Act as the primary point of contact between customer IT teams and internal delivery/implementation teams
• Coordinate and enable secure access to customer environments (VPN, jump servers, network access, credentials)
• Ensure smooth coordination of IT activities during project delivery and system implementation
• Organize and lead regular (e.g., weekly) coordination meetings with customer IT stakeholders
• Manage and track IT-related requests, changes, and dependencies from the customer side and ensure proper communication to internal teams
• Act as first-line support for IT-related issues in client environments, particularly around connectivity, access, and interfaces
• Coordinate security requirements and upgrades in alignment with customer IT policies and standards
• Monitor system access, availability, and readiness during project and operational phases
• Collaborate with internal teams (IT, product, delivery) to resolve issues and ensure successful client outcomes
• Configure and test computer hardware, networking software, and operating systems
• Support the design, implementation, documentation, and daily operation of the IPS Company Group’s information systems

Your Energy

• BSc degree in Computer Science, Information Technology, or related field
• 3–7 years of experience in IT coordination, system integration, IT support, or technical project delivery roles
• Experience working with customer IT environments, preferably in enterprise or industrial contexts
• Understanding of networking, VPNs, remote access solutions, and enterprise IT environments
• Familiarity with system integrations, APIs, or data interfaces is a strong advantage
• Strong organizational and coordination skills, with the ability to manage multiple stakeholders
• Excellent communication skills and ability to work directly with client IT teams
• Ability to translate business and technical requirements between different teams
• Basic understanding of IT security principles and standards (e.g., ISO 27001, access control, data protection)
• Proactive, structured, and solution-oriented mindset
• Experience involving Microsoft Windows server installation, configuration, administration, maintenance and support
• Experience with Microsoft Active Directory and Group Policy Management
• Experience with Microsoft Exchange Server
• Experience with Microsoft Remote Desktop Services (Terminal Services)
• Experience with Microsoft SQL Server and database management
• Experience with diagnosing and troubleshooting LAN/WAN and PC problems
• Experience with creating/modifying scripts including PowerShell
• Excellent troubleshooting & analytical skills

Desirable:

• Basic knowledge about Information security management Standards (ISO 27001, SOC2 or equivalent)
• Understanding of cloud infrastructure and technology (AWS, Azure)
• Proactive, structured, and solution-oriented mindset

What we offer

• An interesting and varied position in a world-leading, internationally active company where you will have the opportunity to be involved in projects worldwide
• Working with the latest technology
• Culture of trust, teamwork, empowerment, and constructive feedback
• Possibility for further career advancement in a successful, growing company
• Your development – our commitment: career opportunities based on each profile and supporting each employee to achieve their professional and career goals