Lori Sims

As Global Director of Operations, Lori sets the strategic direction and drives operational excellence for global software implementations and customer support. She standardizes delivery methodologies, improves efficiency, and strengthens customer success while building scalable processes that ensure consistent execution across regions. Under her leadership, operations functions as a strategic business function that delivers measurable value to customers and the organization. 

With more than 20 years of experience leading enterprise software implementations and customer support organizations, Lori has a proven track record managing complex deployments for utility customers across North America and internationally. She specializes in helping organizations modernize operations, improve project delivery and customer satisfaction, and lead large teams through organizational change. Her expertise spans global implementation strategy, customer support operations, operational excellence, organizational transformation, executive leadership, customer success, and resource planning. Lori holds a Bachelor of Business Administration in IT Management from WGU.